Terms & Conditions

When browsing, and purchasing from, the Hardwood Flooring website you are agreeing to the following terms and conditions. Please take a moment to read through them. If you disagree with any part of these terms and conditions, please do not use our website.

Product Appearance

Digital images of the products displayed on the website may differ slightly in  comparison to the appearance of the actual physical product. Please also note that as wood is a natural product an entirely exact colour or shade cannot always be guaranteed.

Whilst endeavouring to ensure that all items shown on this website are held in stock, we are, however, unable to guarantee availability of all the items shown. Please also be aware that this electronic publication in no way constitutes an offer for sale.

Pricing & Tax

The price shown for products displayed on the website excludes VAT. VAT will be added at the checkout stage of the ordering process and you will be able to view the total price including VAT prior to confirming the order and making your payment.


Delivery charges will be added and shown at checkout stage.

We always aim to deliver stock within the time-scale of your chosen delivery method but delays do occasionally occur. We can in no way be held responsible for any costs or damages you may incur due to delay in delivery or damage that occurs to stock during the delivery process.

Because of strict insurance liabilities we can only deliver stock to the kerbside at your chosen address and are unable to help with the transferral of stock from the kerbside and into the property or onto site.

Damaged/Faulty Goods

We ask that you check your purchases in a thorough  manner immediately upon receipt. Please notify us immediately of any damage or fault by phone (GARY NUMBER) quoting your order number. Where possible, take digital photographs of the damage or fault and email them to us at (EMAIL) quoting your order number.

Where applicable we will replace any damaged or faulty goods. If an exact replacement is unavailable we will aim to provide you with the nearest suitable product. In the event that we are unable to provide you with a suitable replacement we will provide a refund.

Please note that no claims for damage or faults can be made after a product has been installed.

Product Guarantee

Any product guarantee will be void if you fail to:

ñ  Follow the manufacturer’s instructions for installation or maintenance.

ñ  You do not follow the correct installation methods/use the correct equipment.

ñ  Fail to use the correct damp-proof membrane or underlay as necessary.

Cancellations & Returns

You can cancel your order  within seven working days of receipt of the goods. Before returning any goods you must first contact us (by phone GARY NUMBER or email) and request a returns number.

You are responsible for the return of goods from a cancelled order, and the goods must return to us in an undamaged state.

Refunds will be made to the card used for payment, within 30 days of cancellation.


Confidentiality & Security

We are committed to ensuring that your information remains secure and confidential. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



You agree to indemnify us against any claims, losses, liabilities, damages and expenses incurred (including legal fees), arising in any way out of your use of this site.


Intellectual Property

You agree and acknowledge that all texts, graphics, photographs, copyright, trademarks and any other intellectual property, material or content available within this website are owned by and shall remain the property of us.



The Contract will be governed by the laws of England and Wales, or Scotland, and the parties to the Contract submit to the jurisdiction of the English and Welsh or Scottish Courts.


Consumer Rights

None of the above Terms and Conditions in any way affect your statutory consumer rights.


Information & Advice

Any information or advice on this site pertaining to flooring installation, care or maintenance should only be treated as a guide and not as an exact or specific instruction. Please check with the product manufacturer and consult a qualified professional before installing any flooring product.


Company Information

Hardwood Flooring is the trading name of ???, which is a company incorporated in Scotland, registered under company number ??? and whose registered office is at:



- Delivery

Use copy from FAQs on delivery -re-write/arrange.